Module 6: Managing Difficult Conversations

S2: Putting Knowledge into Practice: Real-World Scenarios and Skill Development

Analysis of Real-World Case Studies

This section focuses on applying the frameworks and techniques discussed by examining real-world case studies. Scenarios may include giving performance feedback, mediating conflicts between colleagues, or addressing an employee's consistent tardiness. By dissecting these examples, you can develop a more nuanced understanding of how to apply different communication techniques to specific challenges.

Role-Playing and Simulation for Skill Development

Skill development is best achieved through practice. This section includes role-playing exercises and simulated scenarios designed to allow you to apply your learning in a safe and controlled environment. These exercises cover a variety of challenging interaction types, providing clear instructions and defined roles. Following each session, time is allocated for peer feedback and self-reflection to assess performance and identify areas for improvement.

Guidance on Follow-Up and Sustaining Positive Outcomes

A difficult conversation does not end when the initial interaction is over. This section provides guidance on the importance of follow-up to ensure that agreed-upon actions are implemented and that the relationship is moving forward constructively. This may involve scheduling check-in meetings, documenting outcomes, and continuing to provide support and open communication.